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Latest Threads
How To Send Alarm Message...
Forum: GouldTrack App
Last Post: Gould Electronics
08-22-2017, 11:21 AM
» Replies: 0
» Views: 15,486
Alert Message For Station...
Forum: GouldTrack App
Last Post: Gould Electronics
08-22-2017, 11:12 AM
» Replies: 0
» Views: 4,128
How To Setup Phone Call's...
Forum: GouldTrack's Website
Last Post: Gould Electronics
08-22-2017, 10:37 AM
» Replies: 0
» Views: 1,966
How To Monitor CAN Data
Forum: GouldTrack's Website
Last Post: Gould Electronics
08-22-2017, 09:47 AM
» Replies: 0
» Views: 2,006
How To Let Guests View Yo...
Forum: GouldTrack's Website
Last Post: Gould Electronics
08-22-2017, 09:27 AM
» Replies: 0
» Views: 1,997
How To Use Green Driving ...
Forum: GouldTrack's Website
Last Post: Gould Electronics
08-22-2017, 09:18 AM
» Replies: 0
» Views: 2,090
How To Switch Map Provide...
Forum: GouldTrack's Website
Last Post: Gould Electronics
08-22-2017, 08:42 AM
» Replies: 0
» Views: 2,079
How To Report a Issue to ...
Forum: GouldTrack's Website
Last Post: Gould Electronics
08-16-2017, 02:13 PM
» Replies: 0
» Views: 2,032
How To Setup SMS Reports
Forum: GouldTrack's Website
Last Post: Gould Electronics
08-16-2017, 02:01 PM
» Replies: 0
» Views: 1,964
Generating Automatic Repo...
Forum: GouldTrack's Website
Last Post: Gould Electronics
08-16-2017, 01:16 PM
» Replies: 0
» Views: 2,072

 
  How To Send Alarm Messages
Posted by: Gould Electronics - 08-22-2017, 11:21 AM - Forum: GouldTrack App - No Replies

How To Send Alarm Messages

1. Login to the GouldTrack app and navigate to the home screen
[Image: OR84uUr.png]
2. In the top right you will see a alarm notification with a (!) in. - [Image: 2H-X886RQKqPQdoewTin8A.png]
3. Once you have clicked that, entered your message, click "Send Alarm!" and this will send the message to the GouldTrack server
[Image: P6XokGJ.png]
4. You will see that the device has been moved to the top of the list and highlighted on GouldTrack for maximum visibility. The message is in the fix log at the bottom. 
[Image: ogkBBoZiRf2va8z7njQINA.png]

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  Alert Message For Stationary Users
Posted by: Gould Electronics - 08-22-2017, 11:12 AM - Forum: GouldTrack App - No Replies

Alert Message For Stationary Users

GouldTrack can be used for other activities, such as walking, running and cycling.  We have added an alarm feature, so that if the device stops moving between certain hours for a set period of time, then you will receive an email and an SMS message to alert you that something might be wrong.  Essential for lone workers, or lone joggers. 

1. Once logged in, click on "Settings" then "Notifications".
2. You will see all the set up notifications you have activated before, if you have not this will be blank - to start click "Add".
[Image: jyB5nSzhRhK_jjj4jVuwbA.png]
3. Now you need to name the report, and add the device that you would like to monitor. Under the button "type", select stationary alarm.
4. To check that the feature is fully functioning, once you have entered all the settings, and set up the device so it is online, leave it idle for a specified time to ensure you receive a message like the one below: 
[Image: PLOtZC3.png]

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  How To Setup Phone Call's Between Devices
Posted by: Gould Electronics - 08-22-2017, 10:37 AM - Forum: GouldTrack's Website - No Replies

How To Set up Telephone Calls Between Devices.

1. In order to set up telephone calls between devices,  you need to supply Gould Electronics with your office phone number, and supply a list of devices you would like to make calls to. 
2. Once your number has been added, you will notice that a new icon is located below your device names - [Image: PQEs6ZGfTFadOZlgdeohQA.png]
3. Click on this icon and it will ask you if you would like to set up a call with the device.  Click yes. 
4. You will receive a call on the number provided. Answer the call so that it can dial through to the device you selected. 
5. Once you are finished with the call, hang up to end it. 

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  How To Monitor CAN Data
Posted by: Gould Electronics - 08-22-2017, 09:47 AM - Forum: GouldTrack's Website - No Replies

How To Monitor CAN Data

CAN data allows the user to monitor more information from their vehicles, with access to engine data. 
The user can access features such as; Fuel level, RPM, Engine on time, Battery voltage, Vehicle faults and many more.

There are two ways of viewing CAN Data.

Viewing via the maps
1. Locate the device you would like to monitor, you can do this by clicking this icon - [Image: b2vN9c46R8OWJ_S0ggZrVA.png]
2. Click the device icon, this will bring a pop-up box. You can now click "Show CAN Data" to reveal your devices details.
[Image: VkhHzFlZS9GESzpEyjgJqA.png]

Viewing via reports
1. After logging in to GouldTrack, click on "Reports". Then click on "Admin". Finally click on "CAN data"
2. Once you have selected the device you would like to view, generate the report. Your report should look like this:
[Image: 0sLB40RwQ-iXJk5JsUY5Hw.png]

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  How To Let Guests View Your Track
Posted by: Gould Electronics - 08-22-2017, 09:27 AM - Forum: GouldTrack's Website - No Replies

How To Let Guests View Your Track

1. In order to do this, you need to be organisation admin. 
2. Log in to the Tracking Page. Click on "Settings" and then "Common".
3. You will see under "Organization settings" that there are settings for allowing web view and the token given, tick "Allow web view"
4. Make sure you create a "Web view auth token" that is secure and doesn't compromise your accounts security.
5. Once you have created a PIN, the "Web view link" will change with the PIN in it, copy this link - you will now be able to share this to users who will be able to monitor your accounts tracking units. They will not be able to perform the same actions as users though, they can only view the information.

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  How To Use Green Driving (Driving Violation)
Posted by: Gould Electronics - 08-22-2017, 09:18 AM - Forum: GouldTrack's Website - No Replies

Gould Electronics have customised the trackers to include Green Driving. The Green Driving feature monitors driving behaviour for events such as harsh breaking, harsh acceleration and harsh cornering. 

If you need to monitor green driving events, follow the instructions below. 

Using the device list
1. To the left of the screen you will see the device list, you will notice a car icon below the device name that looks like this - [Image: FU7bm2FjRuyHGac2FepF7g.png]
2. This icon will change from Green>Amber>Red depending on the users driving habits, if the device reports 2 events within a 30 minute time gap you will see the icon change to amber, and if 4+ events occur you will see the indicator turn red. This makes it easy for you to monitor driving behaviour without needing to look through logs. 
3. Once the time passes you will notice that the icon returns back into green. You can change this by going to "Settings" then "Common" and you will see this option.
[Image: Z6g0-ay0Q-u8NGkXEfexPg.png]
You can adjust these settings accordingly.

Using the fix log
1. On the home screen for the tracking at the bottom you will see a log of all incoming fixes
[Image: S3aIXjRDQ2OdL2IBt_WcLg.png]
2. You can filter this list between four different parameters
[Image: auXZY5QtQHGjeSsMud_mSg.png]
3. Once you have selected "Events" this will filter the log of all events, including Green Driving events, as well as trip starts and stops. 
Currently you will see all devices on your account listed on your log. If you would like to filter the log to one device, go to the list on the left hand side, click on the name of your preferred device, and the log will be refined, as per the example below: 
[Image: SYz0CZzZSuqID6CgAD_l6w.png]

Using reports
1. Click on "Reports" and click "Driving Style" then "Green driving violation"
2. Select the device(s) you would like to view green driving reports for and what type of alarms.
3. This will generate a report like this: 
[Image: ySKCjxqzRfW1DvQlmLVI3A.png]

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  How To Switch Map Providers
Posted by: Gould Electronics - 08-22-2017, 08:42 AM - Forum: GouldTrack's Website - No Replies

When you are on the home screen, you will start out with the default map.
[Image: HuWJqyeMQ7OJKBUusTgthA.png]

To change maps, hover over the icon on the top right corner:
[Image: HTUETrZlQ1qQHlwXxw3WSA.png]

Once you have hovered over the icon it will change to look like this:
[Image: FXn8pke8SYeWEXUuhzLppQ.png]
Once you have selected the map you would like to use, the screen will change accordingly.

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  How To Report a Issue to us
Posted by: Gould Electronics - 08-16-2017, 02:13 PM - Forum: GouldTrack's Website - No Replies

How To Report a Issue to us

Occasionally things may go wrong with some aspects of the tracking. It could be a network issue, a browser issue, or it could be a technical issue from our side. 

Gould Electronics has added in a feature so that you can promptly report any issues you have been having and it will be sent to the team who look after the your tracking to ensure the issue is resolved as soon as possible. 

To do this...
1. In the top right of the screen there is a envelope, click on it:
[Image: qudHaNDyS6KsbwV1D-YuKw.png]
2. Fill out a detailed message, explaining the issues you are experiencing:
[Image: Uz91yVaPSMan5n1gtVtD8Q.png]
Click on "Send"

We will review this promptly and attempt to resolve the issue as soon as possible. 

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  How To Setup SMS Reports
Posted by: Gould Electronics - 08-16-2017, 02:01 PM - Forum: GouldTrack's Website - No Replies

How To Setup SMS Reports

1. When you are on the tracking home page, on the top bar select "Settings" and then "Notifications":
[Image: 31GGi_oSQ9m1fly_a72Kug.png]

2. Make sure you enable notifications
[Image: SCUUZY6QRxe2gATZ13A9lQ.png]

3. Enter the phone number you would like to receive SMS messages to, you can enter a email as well but this is not needed.
[Image: tLp6ap6QSzmLFP13E_dlRw.png]

4. Now click "Add" and fill out the report details for the type of notification you would like to receive
[Image: BpmVGKb-RGe6UjSaA21q_w.png]

5.  Click "Save" and now your report will be ready to be sent out.
[Image: IQo0yE13SYO13HK27XGYRw.png]

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  Generating Automatic Reports
Posted by: Gould Electronics - 08-16-2017, 01:16 PM - Forum: GouldTrack's Website - No Replies

Generating Automatic Reports

1. To create automatic reports, on the tracking home page, click on "Settings" and then "Auto Reports"
[Image: PXPG_9fvQli_V6f6pU2jsA.png]

2. Enable the auto report feature
[Image: nKcEhdBPTIaD8FGZeNC2MA.png]
3. Enter the email address that you would like the auto reports to be sent to
[Image: 39m9CoCWTiqDEYrayW7mVA.png]

4. Now select a report you would like to make automatic from the "Reports" list, and enter the details you require
[Image: pXbzH9fmRy24nh-sVvhljw.png]

5. Once you have entered the details the report, in the "Auto report name" tab, fill out how you would like the report to be named in your email, how often you would like the report and decide if you would like empty reports sent.  If you are making a speeding report every 12 hours but no one has been speeding, the report will be empty - you can chose if you would still like a email sent out.

After this you are finished and you can view the report you have just created under "Settings" then "Auto report" and there is your report!

[Image: _uDEAv5URG_JwKowaKpX3g.png]

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